Data Privacy Statement

This statement sets out how Merseyside Subsidence handles the personal data of visitors and enquirers.

Collection of Personal Data

When you request our assistance, we collect your name, contact number, email, property address, and a summary of the subsidence matter. Through normal website operation, we also collect technical data such as your IP address, browser information, device type, and navigation behaviour on our site.

How We Use It

We process your personal data to match you with qualified subsidence remediation providers in Merseyside, to manage and respond to your enquiry, to maintain and optimise our website, and to fulfil our obligations under applicable laws.

Disclosure

Your personal information is shared with subsidence service providers within our network for the purpose of following up on your enquiry. We also work with third-party suppliers who support our web operations. In circumstances where the law requires it, data may be shared with regulatory or governmental bodies. Personal data is not sold to any party.

Lawful Basis for Processing

We rely on legitimate interests under the UK GDPR — specifically, the interest in providing a helpful referral service. Any direct marketing requires separate consent from you.

Use of Cookies

Our website uses cookies for essential operations and for analytics. You may configure your browser to block non-essential cookies at any time.

Retention Schedule

Your data is kept for no longer than 24 months following your last enquiry or communication with us.

Exercising Your Rights

UK GDPR gives you the right to access your personal data, correct inaccuracies, request deletion, restrict processing, object to processing, and request portability. Reach out to us to exercise any right.

Data Security

We have implemented appropriate measures to protect your data against unauthorised access, loss, and misuse.

Age Restriction

Services via this website are for persons aged 18 or over.

Revisions

This statement may be updated from time to time. The current version will always be available here.

Contact

Please use the contact form on our website for privacy-related enquiries.